How We Stay in Touch
Clear communication is the backbone of a good service experience. This page explains how we communicate with you, what channels we use, how quickly you can expect a response, and how you can manage your communication preferences.
Communication Channels
We use the following channels to communicate with our clients:
- WhatsApp (+91 8800110077): Our primary channel for quick conversations, sharing photos, sending quotes, and project updates. Most clients find this the most convenient way to stay in touch with us.
- Phone (+91 8800110077): For urgent matters, detailed discussions, or if you simply prefer talking over typing.
- Email (repair@annastylewall.site): For formal communication, detailed quotes, invoices, and documentation. We also use email for sending project summaries and receipts.
- Website contact form: Available on our Contact page for initial enquiries. Form submissions are routed to our team via WhatsApp and email.
Response Times
We aim to respond to all enquiries as quickly as possible. Here is what you can typically expect:
- WhatsApp messages: Within 1–2 hours during business hours (Mon–Sat, 9 AM – 7 PM)
- Phone calls: Answered immediately during business hours. If we miss your call, we will return it within 2 hours.
- Emails: Within 24 hours on business days
- Contact form submissions: Within 4–6 hours during business hours
Outside business hours, messages are queued and addressed first thing the next working day. For genuine emergencies related to an ongoing project, we do our best to respond even outside hours.
During Your Project
Once your project is underway, you will have a dedicated supervisor as your primary point of contact. They will keep you updated on progress, share photos of the work, and address any concerns in real time.
You can expect regular updates at these stages:
- Confirmation of the start date and team arrival time
- Progress update after surface preparation is complete
- Photo update after the first coat is applied
- Notification when the project is nearing completion
- Invitation for the final walkthrough
What We Will Never Do
To protect your privacy and maintain trust, here is what we commit to never doing:
- We will never share your contact information with third parties for marketing purposes
- We will never send you unsolicited promotional messages without your consent
- We will never ask for sensitive financial information (like bank passwords or OTPs) via any channel
- We will never pressure you into making a decision or payment over the phone
Opting Out
If you no longer wish to receive communications from us, you can opt out at any time by:
- Replying "STOP" to any WhatsApp message from us
- Clicking the unsubscribe link in any email we send
- Contacting us at repair@annastylewall.site with your request
Please note that opting out of marketing communications will not affect essential service-related messages (like project updates, invoices, or booking confirmations) for active projects.
Feedback and Complaints
If you are unhappy with how we have communicated with you, or if you have a complaint about any aspect of our service, please let us know. We treat every complaint as an opportunity to improve.
- Email: repair@annastylewall.site
- Phone / WhatsApp: +91 8800110077
We aim to acknowledge complaints within 24 hours and resolve them within 7 business days.